5 Easy Steps to Enhancing Your Security Guard Service
5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that almost all security guard businesses are capable of providing the service that property supervisors want, but too often do not because of a lack of continuing quality management procedures.
Security guard businesses are unlike any vendor that a property supervisor usually hires. If you hire a painter, you can see whether they are doing their tasks by taking a look at the walls. But when you hire a security guard business, how often can you determine whether the guard organization is doing their job which includes running background checks and drug screenings, providing good training for your guards, and effectively monitoring and supervising your defenses. In the majority of instances they probably are, but it’s crucial to employ a method of verification and quality management to ensure that problems connected with the deficiency of doing these tasks do not start to happen.
In this article we’ll discuss five (5) simple steps to enhancing your security guard service and attaining what you imagine as your ideal gate house security guard.
Display Your Guards Qualifications
In many states, guards have been mandated to have a specified level of training before they can start working as security guards. If your condition is among those states, ensure that your security guard organization is compliant.
If you are in a country where there are no state requirements for guard certification, then inquire into the sort of training that is being supplied by your security company and inquire does it seem adequate.
Additionally, is your security guard company performing history and drug screenings on all of your defenses until they send them to your own property? If they’re, they ought to be providing you with verifications. Otherwise, why?
Another excellent method to display whether the guard is a good fit for your property is to perform a brief”interview” to get a feel for the guard and also to describe your expectations. This first conversation will tell you a good deal about what to expect from this shield and it gives you an opportunity to request another shield if you think that it is necessary.
Assess Guard Training
Although most security guard businesses have an extremely thorough orientation that introduces every shield to the business itself, in several cases the guard’s orientation to his delegated property isn’t quite as complete. We call the orientation for the delegated property”Website Specific Training”. Learn What your site specific training looks like:
• Can it happen at your property?
• Who does the training?
• Just how long is each officer educated?
• Just how long does the security company double bank? (Double banking is the procedure for experiencing a veteran guard working at the same time as the new guard.)
• How thoroughly are your article orders explained?
Determine the answer to each of the questions and make certain that they match what you believe is adequate. You should even consider sitting in on your security guard business’s orientation and also your site specific training to get an understanding of what goes on preparing a shield to operate at your property.
Review Your Guard’s Supervision
Guard supervision is among the main factors of good security guard service. When security businesses deliver poor oversight, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the chance for the guard to understand and better understand their responsibilities. When the guards aren’t being supervised, they start to feel that their work isn’t significant and they start to see themselves as less of a region of the security group. When guards do not feel as part of your group it typically leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, onsite managers may not be included. If your contract does not require onsite oversight, how does your security guard company remotely oversee its defenses? Outside the normal security company field supervisor spot checks, the 2 methods of distant oversight that prove most successful are: Officer Tour Tracking Systems Officer Check-Ins
In case your guards are required to make rounds of your property, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a distant way of monitoring the guards while they’re on your property. These monitoring systems allow the security guard business to track the log and time the activity of these guards while they’re making rounds to several areas on your property. Many Officer Tour Tracking Systems can generate reports which empower the security guard company to quickly get an understanding of whether the guard is making rounds. The property manager should also be provided with an abridged version of those reports. Manufacturers of such systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have found that having a method for guards to check in frequently with the security guard company provides a method of earning certain that each guard is secure and alert. Using guards check-in frequently together with the security guard business, at least every 30 minutes, guards believe that their security is important and that being awake and alert is also an important part of their job.
Inspect Your Guards
After hours inspections of your defenses are always good ways of finding out exactly what is happening with your security as you aren’t there. Through these inspections, make sure to ask your security guards questions regarding their responsibilities and duties to ensure that they know their tasks. In reality, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) by a certified security consultant as part of your continuing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing exactly that. Bear in mind, when choosing a security consultant be sure that the consultant isn’t really a security guard business. If so, your audit is guaranteed to turn up problems with your current security guard business.